FAQ | Safe Beauty Studio

How do I place an order in the online store?

Add items to your cart, proceed to checkout, fill in your contact information, select a payment method, and confirm your order.

What payment methods are available?

We accept: • Bank cards (Visa, MasterCard) • Online payments (Stripe, PayPal, Klarna) • Invoice payments (for corporate clients)

Can I pay upon receipt?

Payment upon receipt is available only for in-store pickup.

Is it possible to purchase in installments?

Yes, when paying through Klarna, you can split payments into several parts.

What delivery methods are available?

We offer: • Postal services (DHL, Posti, FedEx) • In-store pickup

Which countries do you deliver to?

Delivery is available throughout Europe. If you need delivery to another country, please contact us.

How quickly will I receive my order?

Delivery times depend on your region: • Helsinki – 1-2 days • Finland – 2-4 days • Europe – 5-10 days

What should I do if my order doesn’t arrive on time?

Contact our support team, and we will check the delivery status with the shipping company.

Can I return a product?

Yes, returns are possible within 14 days if the product hasn’t been used.

Which products cannot be returned?

According to our return policy, we do not accept returns for: • Opened gel polishes and other liquid materials • Electrical equipment after the packaging has been opened • Custom-ordered items

How do I process a return?

Email or WhatsApp us, providing your order number and the reason for the return.

How will I receive my refund?

Refunds are processed using the same payment method used for the purchase and are completed within 5-7 business days.

How do I access online courses?

After payment, you will receive an email with instructions on how to log into your personal account or a link to the course.

How long is the course accessible?

• Mini-courses – unlimited access. • Full courses – 60 days.

Can I ask questions to the instructor?

Yes, if you selected a course with feedback. You will gain access to a private Telegram/Whatsapp chat.

If I purchase a mini-course, can I upgrade to a full course?

We can offer you an upgrade by paying the difference in cost.

Can I download lessons to my phone?

Video lessons are available only online, but PDF materials can be downloaded.

How do I enroll in a course?

Submit an application on the website, and we will contact you.

Do I need to bring my own tools?

No, all materials and equipment are provided during the training.

Is a certificate awarded?

Yes, upon course completion, you will receive a certificate.

Can I enroll if I’m a complete beginner?

Yes, we offer courses for both beginners and experienced professionals.

Can I pay for the course in installments?

Yes, you can pay in parts through Klarna or by individual arrangement.

If I can’t attend the course, can I reschedule?

Yes, but you must notify us at least 48 hours before the start.

How do I book a manicure appointment?

Through the website, Instagram, or by phone.

Can I come without an appointment?

Walk-in services are available in the salon, but only if there are open slots.

What materials do you use?

Only trusted professional brands that are also sold in our store.

Can I bring my own materials?

We work exclusively with certified salon materials.

How do I cancel an appointment?

At least 24 hours in advance; otherwise, the prepayment is non-refundable.

Do you offer pedicures?

Yes.

Can I book both removal and a new application at the same time?

Yes, when booking, select the service “Manicure + removal of old coating”.